POLICY

No Refund or Exchange under any circumstance on all LENA KASPARIAN products, so please choose wisely.

Please note that all items are carefully checked before dispatched any damages occurred after garments taken from store is customers responsibility.

We do not offer refunds for change of mind purchases.

We do not issue refunds or exchanges on all items.

No photography permitted in boutique

No food or drink allowed, unless served by staff.

Bridal parties by appointment only.

4 garments per customer in change rooms at a time.

Booking fee of $100 applies to all customers for consultation appointments

Special orders

A 50% deposit must be placed on items for them to be ordered. The deposit is NOT refundable.

Special orders are non-exchangeable for change of mind.

Once you have received notification that your item/s have arrived, you have a maximum of 1 week to pick up items.

Failure to do so within the declared time frame, unless prior agreements have been made, will result in the forfeit of your order.